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Title: Customer Service Representative II
Location: 2 Center Plaza, Baltimore, MD 21201
Duration: 12+ Months Contract
Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
New CSRs coming in should not expect to receive any time off for about the first two months due to classroom training. Please make sure this is something they are comfortable with. Once classroom training is complete, CSRs will move to OJT on the job training.